Name and registration number of Authorised Financial Adviser:
CRAIG SMITH BUSINESS SERVICES LTD, FSP33042
10/357 MADRAS STREET
P.O. BOX 8267
Trading name: SMITHS INSURANCE & KIWISAVER
Telephone number: 03-374-6800
Email address: [email protected]
This disclosure statement was prepared on: 10 May 2017
This information will help you to choose a financial adviser that best suits your needs. It will also provide some useful information about the financial adviser that you choose.
In addition to the information that I must disclose to you in this statement, I must also disclose other information to you in a separate disclosure statement (or statements), including information about the types of services that I provide, the fees that I charge, and any actual or potential conflicts of interest. If I have not provided that information to you at the same time as I give you this statement, I must provide it to you as soon as I can.
I am an Authorised Financial Adviser. This means I have been authorised by the Financial Markets Authority (the government agency that monitors financial advisers) to provide the financial adviser services described below.
I have been authorised to provide you with financial adviser services of the following categories:
I am required to tell you the specific fees, commissions, extra payments, and other benefits that I have received or will, or may, receive in relation to the services that I provide to you. I must tell you these things before or, if that is not practicable, as soon as practicable after I give you that advice.
As an Authorised Financial Adviser, I must comply with the Code of Professional Conduct for Authorised Financial Advisers. I also have other obligations under the Financial Advisers Act 2008 (including regulations made under that Act) and under the general law.
If you have a problem, concern, or complaint about any part of my service, please tell me so that I can try to fix the problem.
Step 1 – Let’s sort it out: Discuss your complaint with the person you have been dealing with and try to resolve it. Call us on 03 374 6800; email: [email protected], or call in to our office.
Step 2 – Review: If your complaint is not resolved by Step 1, you can call, email or arrange to see Craig Smith on 03 374 6800 or 0274 293939 or email [email protected]
Step 3 – I am a Participant of the Insurance & Savings Ombudsman Scheme Inc. (‘ISO Scheme’)
If we cannot agree on how to fix the issue, or if you decide not to use my internal complaints scheme, you can contact the Insurance and Savings Ombudsman of which I am a member. This service will cost you nothing, and will help us resolve any disagreements.
You can contact the Insurance and Savings Ombudsman (www.iombusman.org.nz) at:
Address: ISO, P.O. Box 10-845, Wellington 6143
Telephone number: 0800-888-202
Email address: [email protected]
If you have a question about anything in this disclosure statement or you would like to know anything more about me, please ask me. If you have a question about financial advisers generally, you can contact the Financial Markets Authority.
You can check that I am a registered financial services provider and an Authorised Financial Adviser at http://www.fspr.govt.nz
The Financial Markets Authority authorises and regulates financial advisers. Contact the Financial Markets Authority for more information, including financial tips and warnings.
You can report information or complain about my conduct to the Financial Markets Authority, but in the event of a disagreement, you may choose to first use the dispute resolution procedures described above (under What should you do if something goes wrong?).
I, CRAIG ALEXANDER SMITH, declare that, to the best of my knowledge and belief, the information contained in this disclosure statement is true and complete and complies with the disclosure requirements in the Financial Advisers Act 2008 and the Financial Advisers (Disclosure) Regulations 2010.
Date: 10 May 2017
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